- Unopened Returns: We accept returns of unopened products within 14 days of receipt, but you will be responsible for the cost of your return.
- Damaged Items. If your delivery arrives damaged, please contact us immediately to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be damaged. If we confirm that it is damaged, you will receive a full refund or replacement.
- Return/Replacement Process: If you would like to return your order or obtain a replacement product for any reason outlined below, please follow the steps below:
- Contact us at firstname.lastname@example.org;
- Please be prepared to provide details such as:
- The nature of your request (e.g. did your delivery contain incorrect, damaged, or defective products),
- Your order number, email address or phone number associated with your account, and
- The product batch/serial number.
- If a delivery contains an incorrect, damaged or defective product, you will be asked to return the faulty device for review. After review, if the device is determined to be faulty, we will issue a full refund or replacement product. You may also be offered the option of having a replacement product sent to you immediately, conditional on your agreement to return your incorrect, damaged or defective product upon receipt of the replacement product. Failure to return a replacement product within 21 days of receipt of the replacement product may result in a charge to your payment method for the amount of the replacement device.